A cross-platform driver app replacing paper manifests, radio calls and a dispatch whiteboard for a 240-vehicle fleet.
Northline’s drivers ran on paper. Manifests were printed each morning, proof of delivery was a signature on a page that reached the office days later, and dispatch tracked 240 vehicles on a whiteboard. Any app would have to work through long stretches with no signal, and be usable by drivers wearing gloves.
- 01
Built offline-first from the outset: the full day’s manifest is cached on login and every action queues locally, syncing when signal returns.
- 02
Designed for a moving cab — 56px targets, high-contrast type, single-thumb reach, and no interaction that needs two hands.
- 03
Replaced paper proof of delivery with photo capture, signature and geotag, uploaded automatically and visible to dispatch within seconds of reconnecting.
- 04
Gave dispatch a live map fed by the same event stream, so the whiteboard could come down.
- 05
Ran a four-week pilot with twelve drivers on the hardest routes before rolling out to the full fleet.
Proof of delivery reaches the office in seconds rather than days, and dispatch sees the fleet as it moves. Invoicing that used to wait on paperwork now goes out the same day.
“They spent two days riding in cabs before designing anything. It shows — the drivers actually use it, which is not something we expected.”
Northline started with a conversation about what was not working. Book a free consultation call and we will give you the same honest read.
Typical reply within one business day · Mon–Fri, 09:00–18:00 PKT